Privacy Policy​

At Home Palmetto
Effective Date: June 1, 2024

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Our Commitment to Your Privacy

At At Home Palmetto, we treat your personal information like family - with care, respect, and protection. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

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Information We Collect

When you contact us or request services, we may collect:

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• Your name and contact information (phone, email, address)

• Information about care needs and preferences

• Emergency contact details

• Payment and billing information

• Communications between us

 

When you visit our website, we automatically collect:

• IP address and browser information

• Pages visited and time spent on our site

• Device and operating system information

 

How We Use Your Information

We use your information to:

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• Provide and coordinate care services

• Communicate with you about scheduling and services

• Process payments and billing

• Improve our website and services

• Comply with legal requirements

• Respond to emergencies when necessary

 

Who We Share Information With

We only share your information when:

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• You give us permission to share with family members or healthcare providers

• Required by law (such as reporting requirements or court orders)

• For your safety in emergency situations

• With service providers who help us operate (like payment processors) - they're bound by confidentiality agreements

 

We never sell your personal information to anyone.

 

Your Rights and Choices

You have the right to:

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• Access the personal information we have about you

• Request corrections to your information

• Ask us to delete your information (subject to legal requirements)

• Opt out of non-essential communications

• Request a copy of your information

 

How We Protect Your Information

We use industry-standard security measures including:

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• Secure servers and encryption

• Limited access to personal information

• Regular security updates and monitoring

• Staff training on privacy protection

 

Cookies and Website Technology

Our website uses cookies to improve your experience. You can control cookie settings through your browser, though some website features may not work properly if cookies are disabled.

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Children's Privacy

Our services are for adults and families. We don't knowingly collect information from children under 13 without parental consent.

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Changes to This Policy

We may update this Privacy Policy occasionally. We'll post changes on our website and notify you if there are significant changes.

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Contact Us About Privacy

Questions about privacy? We're here to help:

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At Home Palmetto
Email: hello@athomepalmetto.com
Address: 885 Gold Hill Rd. Suite 3014, Rock Hill, SC 29730

Last updated: June 29, 2025